Shipping & Delivery

Our products are shipped from China. The shipping time for economy shipping is about 8-15 business days, and only 4-8 business days for expedited shipping.

1. In order to provide you a satisfying shopping, we will be strict about the product. The production time for both standard size and custom size will take about 10-15 business days.


2. The shipping time for economy shipping is about 8-15 business days, and only 4-8 business days for expedited shipping.

We have two shipping ways for you to choose from.


1. One is economy shipping, which takes about 8-15 business days.


2. The other is expedited shipping, which takes about 4-8 business days.

Most of our products do not charge extra customs duty but include it in the freight.


However, each country has different charging standards for customs duties, so please contact us at service@carlyna.com for details.

Shipping costs depend on the the weight of your order.

For the sake of smooth transportation, we do not recommend that you provide PO Box APO/FPO military addresses when placing an order.

We can change the shipping address for you before the package is shipped. But once the package is sent, I'm afraid it will be too late.
So I suggest you check your order information after you place your order.

If the order is still in production, it will not be updated until the production is completed.


If it's an order already on the way, it's very common that the tracking information hasn't been updated for several days.


Especially when the package passes through customs or after boarding, the tracking information may not be updated for a period of time.

We could ship to many countries, including the USA, Canada, UK, Australia, Germany, France, and Italy.

Returns & Refund

Please click here to learn more about the return policy & exchange policy. https://www.carlyna.com/pages/return-policy

I'm sorry, generally speaking, we don't accept the return of custom size dresses.


In fact, if you provide the right size, a custom-size dress will fit.


So in order to make the dress more suitable for you, I suggest you measure your size according to the measurement method here https://www.carlyna.com/pages/size-chart before placing an order.

If your product is defective, damaged, or incorrect at the time of receipt, please contact us at service@carlyna.com with your order number and valid photo proofs within 48 hours.


We will check and provide a replacement or issue a refund for you.

1. Submit a return request Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification. You can contact us atservice@carlyna.com

2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.

1. If the order is canceled before shipment, we will process the refund after receiving your cancellation request.


2. If it is a return order, we will process the refund after receiving the returned package. Whether it's cancellation or return, once the refund is processed on our end, we will email you a confirmation.

3. Also, it usually takes 0-15 business days for the refund to be credited to your account, depending on your bank or payment service. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.

If the amount of refund you received is incorrect, please contact us at service@carlyna.com with a screenshot of the refund you received. We will check as soon as possible what causes the refund error and correct it.

I'm sorry to hear that this dress doesn't fit you. Generally speaking, we suggest you modify it in your local tailor's shop. If it can't be modified, in order to save time, we suggest you contact us at service@carlyna.com with a return request.


Then, you can make a new order and choose the dress you want. However, please note that shipping fees, rush order fees will not be refunded. And we do not take the responsibility for return and exchange shipping fees.

Oh no! We are so sorry to hear that you shipped the wrong item back to us. We will try our best to locate the item returned in error.

However, Carlyna will not be liable for items returned in error and will not compensate for wrong items returned!

Payment

You can use PayPal or a credit card to pay for your order.We take your security very seriously, therefore your details are safe with us.

1. Find the product you like and choose the size and color. Then click "buy it now" to enter the checkout page.

2. Fill in the shipping address and click "Continue to shipping" after verification.

3. Choose the shipping method - economy shipping or expedited shipping.

4. Choose the payment method - PayPal.

5. Log into your PayPal account and enter your payment information. Click "pay now"

Generally speaking, only when the payment is completed can your order be placed successfully. If your order is in the status of payment pending, we will not receive your order.

Generally speaking, this may be caused by the network. We suggest you log out and close our website page. After a while, log in again with another browser. If it still doesn't work, please contact us at service@carlyna.com.

Generally speaking, we suggest you place an order on the website. But if these payment methods on the website don't work, please contact us. at service@carlyna.com.

I'm sorry, we don't support Western Union payment at the moment. We suggest you pay with PayPal or a credit card. Sorry for the inconvenience.

Products

On our website, there is a size chart on the page of each dress. We suggest that you check the size chart carefully before placing an order and choose the standard size closest to your size.Please note that our sizes are divided into US size, EU size, and UK size. Please choose the size according to your actual situation to avoid the wrong selection.


If there is no standard size matching you on the size chart, we are willing to customize it for you for free. As long as you measure according to the measurement method on the website, the dress will fit. How to Measure


If you are not sure whether your measurement is accurate, please contact us at service@carlyna.com and we will help you.

We can provide free customized dresses. If you want to choose a custom-size dress, please click the "customized size" button on the website, and the detailed measurement method will be displayed on the website. You just need to measure according to the way on the website and fill in your measurements.

1. Our website can recommend the dress according to the Color, Fabric, Silhouette, Hemline,Straps Sleeves, Neckline, Back Detail, Price, and other dimensions. You just need to select what you want in a specific category when browsing the web, and you can find the dress you want as soon as possible.

2. You could also search for the name or SKU on the website.

I'm sorry, at present we only provide online services, no physical stores. But please don't worry, our quality, style, and service will not let you down. All our styles are the same as those on the website.


If you are worried about the size, we are willing to customize it for you for free.If you have any questions, please feel free to contact us at service@carlyna.com. We'll get back to you as soon as possible.

Thank you for loving our products. The production method of each dress is different.

In order to ensure the effect, we suggest you contact us at service@carlyna.com before placing an order, and we will check with the factory and get back to you as soon as possible.

We have tried our best to make the color on the website similar to the real object.

However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric.

My orders

If you don't receive an order confirmation email, there may be the following reasons.

1. You didn't complete the payment.

2. You filled in the wrong email.

If all the above are verified, please contact us at service@carlyna.com.

1. Find the product you like and choose the size and color. Then click "buy it now" to enter the checkout page.

2. Fill in the shipping address and click "Continue to shipping" after verification.

3. Choose the shipping method - economy shipping or expedited shipping and click "Continue to payment".

4. Choose the payment method - PayPal or credit card.

5. Fill in the account information and click "Complete order" after verification.

You will receive an order confirmation email after successful payment. Please check the order information carefully.If you have any questions, please feel free to contact us at service@carlyna.com.

1. If you have already registered an account on our website, you only need to click "Sign In" - to log in to your account. Then click "my orders" to track it.

2. If you haven't registered an account on our website, you just need to click - "Create account" - then click "my orders" to track it.

We are unable to make any changes to your order after it's placed. However, you can reach out to our Customer Experience team, and depending on how far along your order is in the fulfillment process, we can request to cancel it so you can place a new one with all of your items.

Sorry for the inconvenience. Since our products are made to order, we need some days to manufacture them and several days to ship them.

Generally speaking, the shipping time for economy shipping is about 8-15 business days, and only 4-8 business days for expedited shipping.

Promotion

Yes, we could offer dropshipping. If you want to do dropshipping, please contact us at service@carlyna.com.

If you want to wholesale on our website, please contact us at service@carlyna.com before placing an order. We will offer a special discount according to the actual situation.

1. Choose the product you like, choose the size and color. Then click "buy it now" to enter the checkout page.

2. Click "Gift card or discount code" on the right side of the checkout page - enter your exclusive promo code - click "Apply".

3. Then your discount will be added to the total price.

Sorry, you could only use one discount code in one order.